Transparency
Explain what is needed and what comes next.
Compliance in the mortgage transaction
A clear process.
Trust at every step.
Compliance starts with the first conversation and continues through closing. Explore with Carolina Parris the good practices that connect your team and protect the client.
Carolina Parris
From prequalification to closing
A view of the entire journeyFrom prequalification to closing
Loan OfficersRealtorsMortgage BrokersTitle Companies
The starting point
Compliance follows the entire transaction.
It means following applicable rules, policies and procedures at each stage of the loan. It connects documentation, disclosures and coordination so clients can understand the process and make informed decisions.
Organization
Keep information complete and up to date.
Responsibility
Know who reviews and who communicates.
From the first contact to signing
Five stages. One shared commitment.
Explore the points to watch at each stage. The order and requirements can vary by transaction.
01Prequalification
Understand the starting point.
Prequalification
Understand the starting point.
Learn about the client’s goals and explain the scope of the initial assessment.
Point to watch
Initial guidance is not a final loan approval.
Good practice
Clarify pending conditions and next steps without promising outcomes.
02Application and documents
Bring order to the information.
Application and documents
Bring order to the information.
Request and review the information needed to evaluate the loan.
Point to watch
Incomplete documents may lead to additional requests and delays.
Good practice
Confirm with the Loan Officer what to submit, which channel to use and who received it.
03Review and conditions
Review before moving forward.
Review and conditions
Review before moving forward.
The lender’s team, including underwriting, reviews the file and outstanding conditions.
Point to watch
Changes or inconsistent information need clarification.
Good practice
Follow up on requests and communicate changes to the responsible professional.
04Disclosures and review
Understand what will be signed.
Disclosures and review
Understand what will be signed.
Review the loan’s terms and costs using the applicable disclosures.
Point to watch
Differences between documents should be clarified before signing.
Good practice
Compare the Loan Estimate and Closing Disclosure when applicable, and resolve questions with the lender.
05Closing
Coordinate the final step.
Closing
Coordinate the final step.
Review final documents and coordinate signing with the closing professionals.
Point to watch
Payment instructions and documents deserve a final check.
Good practice
Verify wire instructions with a known contact and keep copies of closing documents.
One team, distinct responsibilities
Every professional brings a piece.
Coordination works better when responsibilities are clear. These descriptions are general and depend on the transaction and jurisdiction.
Loan Officer
Provides loan guidance, communicates requirements and helps coordinate the file.
Realtor
Supports the property transaction and coordinates communication about the property and contract milestones.
Underwriter
Evaluates the information in the file under the lender’s criteria and policies.
Title Company / Closing Agent
Coordinates title and closing functions within their role in the transaction.
Documents that support decisions
Read, compare and ask.
Confirm applicable delivery requirements, timing and forms with the lender or compliance team.
Loan Estimate
Provides an estimate of loan terms and costs where applicable.
Closing Disclosure
Details the final terms and costs for transactions to which it applies.
What is at stake
A thoughtful process makes a difference.
Incomplete information
When oversight is missingMore clarification and possible delays.
With good practices
An organized file makes follow-up easier.
Unclear terms
When oversight is missingConfusion about costs or conditions.
With good practices
Timely explanations support informed decisions.
Insufficient coordination
When oversight is missingUnresolved items reaching closing.
With good practices
Defined responsibilities and channels keep the process moving.
Meet Carolina Parris
Experience that brings clarity.
Carolina is an entrepreneur with experience in banking, mortgages and real estate. In this campaign, she shares an educational perspective on the mortgage process, with an emphasis on ethics, transparency and professional coordination.
For professionals who want to understand the process better and work with greater purpose.
Talk with CarolinaFAQ
Before your next step.
Who is this campaign for?
Loan Officers, Realtors, Mortgage Brokers, Title Companies and mortgage industry teams interested in good practices and education about the process.
Can I request training for my team?
Yes. Share your role, the topics you want to cover and your team’s needs. An initial conversation helps define scope and availability.
Does this information replace legal or compliance review?
No. This is general educational content. Each transaction should be reviewed with the responsible professionals and the appropriate legal or compliance team.
Official resources to explore furtherCFPB · Submitting documents ↗CFPB · Review before closing ↗CFPB · Preventing closing scams ↗
Make room for your questions
A better process starts with a conversation.
Tell Carolina what you would like to understand or strengthen within your team.
Schedule a conversationI prefer to use WhatsApp